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Frequently asked questions

Everything you need to know

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From booking your appointment to what to expect during your visit, we’ve answered the most common questions to help you feel confident and prepared.

How do I book an appointment?

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What if I need to cancel or reschedule?

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Do you accept walk-ins?

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How do I book an appointment?

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What if I need to cancel or reschedule?

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Do you accept walk-ins?

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Appointments can be booked online through our booking system. Simply choose your service, select a time that works for you, and confirm your appointment in just a few steps.

How do I book an appointment?

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What if I need to cancel or reschedule?

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Do you accept walk-ins?

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We kindly ask for at least 24 hours notice for any cancellations or changes to your appointment. This allows us to offer the time to another client. Cancellations or changes made within less than 24 hours will be subject to a fee equivalent to 50% of the cost of the cancelled service.

How do I book an appointment?

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What if I need to cancel or reschedule?

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Do you accept walk-ins?

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Appointments are recommended to ensure availability. Walk-ins may be accommodated when possible.

FAQ: Booking & Appointments

What should I expect during my appointment?

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Do I need to arrive early?

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What should I wear?

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What should I expect during my appointment?

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Do I need to arrive early?

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What should I wear?

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From the moment you arrive, our goal is to help you feel relaxed and at ease. Each service is delivered with care and attention to detail in a calm, welcoming environment.

What should I expect during my appointment?

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Do I need to arrive early?

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What should I wear?

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Arriving 5 to 10 minutes early is recommended to allow time to settle in before your appointment begins.

What should I expect during my appointment?

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Do I need to arrive early?

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What should I wear?

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Wear whatever makes you feel comfortable. For certain treatments, you may be asked to adjust clothing, and your comfort and privacy will always be respected.

FAQ: your SPA visit

How do I know which service is right for me?

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Can services be customized?

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What products do you use?

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How do I know which service is right for me?

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Can services be customized?

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What products do you use?

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If you are unsure which service to book, we are happy to guide you. You can reach out or book a treatment, and we will tailor the experience to your needs.

How do I know which service is right for me?

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Can services be customized?

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What products do you use?

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Yes. Some services can be tailored based on your skin type, preferences, and goals.

How do I know which service is right for me?

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Can services be customized?

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What products do you use?

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For our facial treatments, we proudly use Yon-Ka Paris, a botanical skincare line known for its high quality, plant-based ingredients and results-driven treatments.

FAQ: services & products

What happens if I arrive late?

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What forms of payment do you accept?

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Is gratuity included?

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What happens if I arrive late?

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What forms of payment do you accept?

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Is gratuity included?

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If you arrive late, your service may be shortened to avoid impacting other appointments. Full service fees will still apply.

What happens if I arrive late?

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What forms of payment do you accept?

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Is gratuity included?

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We accept debit, credit, and cash.

What happens if I arrive late?

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What forms of payment do you accept?

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Is gratuity included?

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Gratuities are not included but are always appreciated.

FAQ: POLICIES

Still have questions?

We are here to help. Reach out anytime and we will be happy to guide you.

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